FAQ
Do you have a question? Find the answers to our most frequently asked questions here.
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What makes SlyCanvas different?
At SlyCanvas, every piece of art is created with an unwavering commitment to quality, presentation, and durability. We create wall art designed to enhance your space. Each piece is carefully printed on premium materials, then gallery-wrapped or professionally framed to deliver an elegant and lasting result.
What materials do you use?
We use high-quality canvases, fade-resistant archival inks, and solid wood frames. Many of our works are also available with premium floating frames for a gallery-worthy finish.
Do the canvases come ready to hang?
Our stretched canvas prints and framed artworks arrive fully assembled and ready to hang upon receipt. Please note that rolled canvas prints are shipped unmounted and do not include any hanging hardware.
Are your canvases made in Canada?
Yes. Our canvases are printed and assembled in Quebec, Canada. By producing locally, we are able to ensure strict quality control while offering faster production and delivery times.
Do you deliver across Canada and the United States?
Yes. We deliver everywhere in Canada and in most regions of the United States.
Do you offer custom artworks or formats?
Yes. We can often create custom sizes and bespoke commercial projects. If you're looking for a piece of artwork tailored to a specific space, please contact us and we'll be happy to discuss your project.
What is the production lead time?
Most orders are produced within 2-5 business days before shipping. Custom projects or larger commercial orders may require additional time.
Will the colors match what I see on the screen?
We do our best to accurately represent each work. However, slight variations in color may occur depending on your screen, phone, or tablet settings. In most cases, our customers find that the final result is even more impressive in person.
What if my artwork arrives damaged?
While damage during shipping is rare, it can sometimes occur. If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the packaging and the artwork. We will work with you to find a solution quickly.
Do you accept returns?
If you wish to return a product without requesting an exchange, a credit applicable to a future purchase may be granted to you.
Please note that all our products are custom-made to order. As we do not hold any inventory, returns do not qualify for a refund and are processed as store credit only.
Credit will be issued only after the returned product has been received and inspected. The product must be returned in its original condition and show no damage, alteration, or signs of wear.
Return shipping costs are the responsibility of the customer. All return requests must be made within 10 days of receiving the order.
Personalized products or those custom-made to customer specifications are not eligible for return, except in cases of manufacturing error or damage incurred during shipping.
To initiate a return, please contact us at info@slycanvas.com A member of our team will provide you with instructions.
Can I order artwork for my company?
Absolutely. We work with restaurants, offices, Airbnb properties, hotels, retail stores, and other businesses. Preferential rates may be offered for larger orders.
Do you offer art packages for offices, restaurants, rental properties, or commercial spaces?
Yes. We collaborate with Airbnb hosts, restaurants, offices, and various commercial spaces to create harmonious and visually striking environments.
We offer custom sizes, carefully curated collections, and advantageous pricing for larger projects. Whether you are looking for a centerpiece or artworks to furnish multiple spaces, we would be delighted to assist you.
Do you offer preferred rates for designers and and property managers?
Yes. Interior designers, decorators, property managers, Airbnb hosts, and hospitality businesses can benefit from advantageous rates for larger orders. Contact us with your project details and we will be happy to provide you with a personalized quote.
How can I contact you?
You can reach us via our contact page or by email at info@slycanvas.com. We usually respond within one business day.